IT Infrastructure Production Support Engineer

Responsibilities:

Production Support & Incident Management:

*Serve as primary escalation point for critical production incidents affecting virtualization, Windows/Linux OS, storage infrastructure, and enterprise networking

*Perform rapid root cause analysis across infrastructure layers to identify and isolate issues

*Coordinate incident response and engage specialized teams (network, security, compute, application) based on technical assessment

*Monitor infrastructure health using tools (SolarWinds, LiveNX, Nagios) and proactively identify potential issues

*Maintain incident documentation and contribute to post-incident reviews

*Participate in 24/7 on-call rotation for production support coverage

Technical Troubleshooting & Problem Resolution:

*Troubleshoot complex issues spanning operating systems, storage arrays, backup solutions, and cloud platforms 

*Diagnose and resolve performance issues related to compu...