IT Intern

We are seeking a motivated and detail-oriented IT Intern to join our Technical Support team. This role provides hands-on experience in IT service management (ITSM), end-user support, and basic troubleshooting. The intern will assist in handling Level 1 (L1) support requests, documenting service tickets, and supporting day-to-day IT operations while developing technical and communication skills in a professional environment.

KEY RESPONSIBILITIES:

Technical Support & Operations

• Assist in handling simple and routine Level 1 (L1) technical issues related to hardware, software, and network connectivity
• Log, track, and update incidents and service requests using the ITSM tool in accordance with SLA guidelines
• Provide basic support for end-user tools such as Microsoft Teams, Outlook, and MS Office applications
• Support user onboarding/offboarding activities, including account...