Job Description

IT Operations Engineer – Key Responsibilities & Requirements

Key Responsibilities

End-User & Desktop Support

  • Provide L1/L2 support for laptops, desktops, mobile devices, printers, and peripherals.
  • Configure, deploy, and troubleshoot Windows systems and hardware.

Conference & Collaboration Support

  • Support and maintain conference room A/V and video conferencing systems.
  • Assist with Zoom, Teams, Skype, and hybrid meeting setups.
  • Provide on-site and remote support for meetings and events.

Software & Application Support

  • Support Microsoft Office, Outlook, and in-house applications.
  • Troubleshoot email, mailbox access, and application issues.
  • Assist users with software updates and usage guidance.

Infrastructure & IT Operations

  • Assist with server room maintenance, network equipment checks, and basic troublesho...

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