Job Description

IT Operations Advanced Engineer

What you’ll do: Incident & Request Management
  • Monitor, attend, follow up, and close local incidents and service requests in alignment with ServiceDesk KPIs.
  • Ensure timely escalation and resolution of issues affecting local infrastructure performance.
Project & Task Execution
  • Manage, follow up, and close assigned local, divisional, and global IT projects or tasks.
  • Coordinate planned activities with the Local IT Supervisor and ensure project deliverables are met.
Infrastructure Monitoring & Maintenance
  • Maintain the smooth operation of the Local Area Network (LAN).
  • Monitor all local infrastructure components using available monitoring tools.
  • Coordinate third‑party maintenance for hardware, software, or network components.
  • Manage the infrastructure lifecycle, ensuring appropriate upgrad...

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