It Operations Advanced Engineer

IT Operations Advanced Engineer
What you'll do:
Incident & Request Management
Monitor, attend, follow up, and close local incidents and service requests in alignment with ServiceDesk KPIs.
Ensure timely escalation and resolution of issues affecting local infrastructure performance.
Project & Task Execution
Manage, follow up, and close assigned local, divisional, and global IT projects or tasks.
Coordinate planned activities with the Local IT Supervisor and ensure project deliverables are met.
Infrastructure Monitoring & Maintenance
Maintain the smooth operation of the Local Area Network (LAN).
Monitor all local infrastructure components using available monitoring tools.
Coordinate third‐party maintenance for hardware, software, or network components.
Manage the infrastructure lifecycle, ensuring appropriate upgrades and replacements.
Installation, Configuration & Optimization
Plan, evaluate, and coordinate the installation and ...