Job Description

Job Title: IT Problem Manager
Monthly Salary: $8,500 – $11,000 SGD
Location: Singapore
Employment Type: Full-time, Permanent

Roles & Responsibilities
  • Own the end-to-end Problem Management process
  • Conduct root cause analysis for major incidents and recurring issues
  • Facilitate post-incident reviews and document RCAs
  • Track problem records to closure, ensuring permanent fixes are implemented
  • Perform trend analysis on incident data to identify proactive improvement opportunities
  • Collaborate with technical teams to identify and implement preventive measures
  • Maintain Known Error Database (KEDB) and workarounds
  • Present problem management findings to IT leadership
  • Drive reduction in incident volumes through proactive problem resolution
  • Continuously improve problem management processes and tools
  • Coordinate with Change Management to ensure preventive...

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