Job Description

IT Service Desk Analyst – Level 2

At MECCA,we’reall about creating exceptional experiences — for our customers and our teams. Our Technology team plays a critical role in keeping our business running smoothly, andwe’relooking for anIT Service Desk Analyst – Level 2 to help us do just that.

If you love solving complex technical problems, supporting others, and continuously improving how technology services are delivered, this could be the role for you.

The Role You Could Play

As a Level 2 IT Service Desk Analyst,you’llbe the escalation point for more complex technical issues and a key contributor to improving service desk capability across MECCA.

You’ll:

  • Provide second-line support for incidents and service requests escalated from Level 1

  • Troubleshoot and resolve complex issues across hardware, software, networks, POSsystemsand business applications

  • Monitor and manage ticket queues to ensure SLA targe...

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