Job Description
Technical Support & Incident Management
* Provide resolutions for corporate applications, hardware, and business group applications.
* Handle incident and service request queues, including ticket creation, categorization, prioritization, and assignment to appropriate support groups.
* Perform proactive follow-ups with customers to ensure timely resolution without requiring reminders.
* Deliver Level 2/3 support for PCs, printers, scanners, and phones when issues cannot be resolved remotely by the Service Desk.
* Diagnose and resolve issues related to PCs, laptops, network connectivity (VPN, wireless), Active Directory, security incidents, servers, and business applications.
* Perform PC/laptop imaging, configuration, and break/fix support.
* Fulfill IMAC (Install, Move, Add, Change) requests.
* Install, configure, and support printers, scanners, phones, and mobile devices, including vendor coordination for replacements and contract updates.
* Provide hand...
* Provide resolutions for corporate applications, hardware, and business group applications.
* Handle incident and service request queues, including ticket creation, categorization, prioritization, and assignment to appropriate support groups.
* Perform proactive follow-ups with customers to ensure timely resolution without requiring reminders.
* Deliver Level 2/3 support for PCs, printers, scanners, and phones when issues cannot be resolved remotely by the Service Desk.
* Diagnose and resolve issues related to PCs, laptops, network connectivity (VPN, wireless), Active Directory, security incidents, servers, and business applications.
* Perform PC/laptop imaging, configuration, and break/fix support.
* Fulfill IMAC (Install, Move, Add, Change) requests.
* Install, configure, and support printers, scanners, phones, and mobile devices, including vendor coordination for replacements and contract updates.
* Provide hand...
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