Job Description
Elevate your IT career as an IT Support Analyst at IT Partners in Grande Prairie, AB. You'll provide exceptional service and support, from troubleshooting to direct client interaction.
As a key member of the IT Service Desk, you will deliver telephone, remote, and on-site support for a range of clients. Candidates should have at least three years of experience in a similar role with strong technical and customer service skills. This position requires effective communication and a consultative mindset to exceed client expectations daily.
Key Responsibilities:
• Provide Tier 2 technical support across hardware and software
• Troubleshoot Microsoft Exchange Online and desktop applications
• Manage infrastructure issues, including network connectivity
• Install and configure server and network equipment as needed
• Utilize RMM tools for analytics and reporting
Requirements:
• Minimum 3 years in IT service desk or support role
• Knowledge of Windows Server, Act...
As a key member of the IT Service Desk, you will deliver telephone, remote, and on-site support for a range of clients. Candidates should have at least three years of experience in a similar role with strong technical and customer service skills. This position requires effective communication and a consultative mindset to exceed client expectations daily.
Key Responsibilities:
• Provide Tier 2 technical support across hardware and software
• Troubleshoot Microsoft Exchange Online and desktop applications
• Manage infrastructure issues, including network connectivity
• Install and configure server and network equipment as needed
• Utilize RMM tools for analytics and reporting
Requirements:
• Minimum 3 years in IT service desk or support role
• Knowledge of Windows Server, Act...
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