Job Description
Be an integral part of our team as an IT Support Analyst in Toronto committed to delivering outstanding service! Focus on resolving user challenges and enhancing IT functionality.
We seek a candidate with 2-3 years of IT Service Desk experience capable of managing incidents and communicating resolutions effectively. You will provide training on desktop applications and handle external client support, reinforcing our dedication to service excellence and user satisfaction. Active Directory and Office 365 knowledge is vital.
Key Responsibilities:
• Triage support tickets and escalate issues as needed
• Communicate updates to users on problem status
• Deliver training in desktop applications to staff
• Manage the order and deployment of hardware
• Facilitate external IT support arrangements when necessary
Requirements:
• 2-3 years experience in IT support roles
• Proficient in Active Directory and Office 365 administration
• Experience troubleshooting end-u...
We seek a candidate with 2-3 years of IT Service Desk experience capable of managing incidents and communicating resolutions effectively. You will provide training on desktop applications and handle external client support, reinforcing our dedication to service excellence and user satisfaction. Active Directory and Office 365 knowledge is vital.
Key Responsibilities:
• Triage support tickets and escalate issues as needed
• Communicate updates to users on problem status
• Deliver training in desktop applications to staff
• Manage the order and deployment of hardware
• Facilitate external IT support arrangements when necessary
Requirements:
• 2-3 years experience in IT support roles
• Proficient in Active Directory and Office 365 administration
• Experience troubleshooting end-u...
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