Job Description

Description:

We are looking for an IT Support / IT Care Technician to join our team in Belgium.

Your responsibilities:

  • Install, distribute and maintain end-user hardware and software (devices, printing, workplace software)

  • Handle service requests and access management

  • Provide user support and accurately log technical incidents

  • Analyze tickets and metrics to identify recurring issues

  • Suggest technical improvements to enhance user experience and team efficiency

Your profile:

  • Minimum 4 years of experience in an IT Service Desk environment

  • Bachelor's degree in IT, Computer Science or Engineering — or equivalent experience

  • Proficient with: Windows, Office 365, Intune, Active Directory, ITIL

  • Fluent in French and Dutch (mandatory) , good command of...

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