Job Description
Become an integral part of General Bank of Canada's Data, Technology & Innovation team as an IT Support Engineer. Offer exceptional helpdesk support while leveraging automation to enhance employee experience.
In this permanent, full-time position based in Edmonton, AB, you will act as the main point of contact for technology support requests. The role bridges customer service with engineering, ensuring smooth operations for our employees by resolving both software and hardware issues. Your focus on customer centricity and automation will lead to proactive solutions that drive efficiency.
Key Responsibilities: • Serve as first contact for technology support requests • Triage and manage IT service tickets effectively • Deploy and configure devices for staff • Install and maintain software applications • Assist staff with technology-related inquiries
Requirements: • Diploma or degree in IT or related field • 3+ years of IT support experience • Proficiency in Pow...
In this permanent, full-time position based in Edmonton, AB, you will act as the main point of contact for technology support requests. The role bridges customer service with engineering, ensuring smooth operations for our employees by resolving both software and hardware issues. Your focus on customer centricity and automation will lead to proactive solutions that drive efficiency.
Key Responsibilities: • Serve as first contact for technology support requests • Triage and manage IT service tickets effectively • Deploy and configure devices for staff • Install and maintain software applications • Assist staff with technology-related inquiries
Requirements: • Diploma or degree in IT or related field • 3+ years of IT support experience • Proficiency in Pow...
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