Job Description

Key Responsibilities
  • Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.
  • Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.
  • Provide technical assistance for operating systems, applications, and other software tools.
Hardware and Software Installation
  • Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.
  • Install and configure operating systems, software applications, and updates.
  • Set up and configure network printers and other peripherals.
System Maintenance and Monitoring
  • Perform routine maintenance tasks such as system updates, patches, and antivirus scans.
  • Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.
  • Manage user accounts, permissions, and acc...

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