IT Support Engineer (Healthcare system & Application Support)

IT Support Engineer (Healthcare system & Application Support)

• Work location: TPY (nearest MRT: Caldecott)
• Industry: Healthcare/Medical Devices.
• Office hours.
• Rotating standby

Responsibilities

• Provides first-line remote technical support to customers by resolving a wide range of issues within a modality, leveraging technical expertise and troubleshooting skills to deliver effective solutions with a focus on customer satisfaction.

• Receives, registers, and prioritizes customer service requests across various communication channels, ensuring all critical information is documented in the service management system for efficient problem resolution and follow-up.

• Documents all service activities thoroughly, including diagnostic procedures, troubleshooting steps, resolutions, and case statuses, maintaining comprehensive records that support effective case management an...