IT support executive (Mirabel)

Overview

Title: IT support executive

Location: Montreal, Quebec, Hybrid: 3 days in office Required

Duration: 6 Months

Pay range: C$60 INC

Desktop Operations & Escalations (DOE) – White Glove Support (VIP Support Lead / Executive Support Lead / EUC Escalation Lead / White Glove Desktop Lead)

Job Summary

We are seeking a highly experienced White Glove Support professional with 12+ years in Desktop Operations / EUC to provide premium, high-touch executive/VIP support and lead L3 escalations across enterprise end-user computing services. This role requires strong technical depth, excellent stakeholder management, and the ability to drive operational excellence through incident/problem management, major incident handling, service improvement, and standardization.

The ideal candidate has proven experience supporting CXO/VIP users, managing escalations end-to-end, improving SLA adherence, and collaborating across infrastructure...