Job Description

We are looking for a proactive IT Support Specialist to serve as the primary Point of Contact (POC) for on-site technical issues. This entry‑level role focuses on hands and feet support, ensuring that all IT equipment is properly deployed, maintained, and accounted for while providing excellent service to internal teams.

Key responsibilities

Service & Incident Management

  • Ticket Management: Log all user requests and incidents in the ticketing system, ensuring accurate categorization and prioritization.

  • First Response: Act as the first line of defense, acknowledging tickets within SLA limits and resolving Level 1 issues (e.g., password resets, software installation, basic connectivity, etc.).

  • Escalation: Triage complex incidents effectively, gathering necessary details (logs, screenshots) before escalating to Network or System Administrators.

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