IT Support Specialist

Overview

Job#:

Job Title: IT Support Specialist

Client: Biotechnology company

Contract/Perm & duration: 6 month contract to start (high possibility of extension based on performance)

Location: onsite M-F

Pay Rate: $25-35

Responsibilities

• Provide onsite desktop and service desk support for office and lab users across Windows 11, Microsoft 365, and business and laboratory applications.
• Perform end-user onboarding and device lifecycle management, including PC builds, imaging, encryption, setup, maintenance, upgrades, and inventory tracking within the CMDB.
• Support Lab IT and Infrastructure operations, troubleshoot hardware, software, and local network issues, and maintain secure system configurations as needed.
• Manage service desk queues, ticket escalations, SLA performance, and incident, request, problem, outage support and communications.
• M...