IT Support Technician

Job Description

• Technical Support: Responding to user inquiries via phone, email, or in-person, acting as the first point of contact.
• Troubleshooting & Repair: Diagnosing and resolving hardware, software, and network issues, including repairing or replacing components.
• Installation & Configuration: Setting up, configuring, and upgrading computer systems, software, and peripheral devices (printers, scanners).
• Maintenance & Security: Performing routine maintenance, managing user accounts, conducting backups, and updating security software to prevent viruses.
• Documentation: Maintaining logs of issues and technical documentation to track incidents and solutions.
• Graphic Design: Logo and website design, ID layout.

Job Requirements

• Education: A Bachelor’s degree in Computer Science or related field is often preferred, but many roles a...