Job Description
Join the team as an IT Support Technician, providing crucial support for IT infrastructure issues. Enjoy a flexible work schedule with Monday to Saturday shifts, including remote options.
As an IT Support Technician, you will troubleshoot and resolve various IT challenges for clients. Conduct regular health assessments and communicate effectively with the Project Manager regarding project assignments. Create and manage documentation to ensure efficient issue resolution and escalation of higher-level problems.
Key Responsibilities:
• Provide troubleshooting support for IT issues
• Conduct quarterly health assessments for infrastructure
• Escalate unresolved issues to senior support
• Update and create documentation in the ticketing system
• Monitor and resolve critical client issues
Requirements:
• Experience in IT support roles
• Strong problem-solving and troubleshooting capabilities
• Excellent documentation skills in a ticketing system
• Availabil...
As an IT Support Technician, you will troubleshoot and resolve various IT challenges for clients. Conduct regular health assessments and communicate effectively with the Project Manager regarding project assignments. Create and manage documentation to ensure efficient issue resolution and escalation of higher-level problems.
Key Responsibilities:
• Provide troubleshooting support for IT issues
• Conduct quarterly health assessments for infrastructure
• Escalate unresolved issues to senior support
• Update and create documentation in the ticketing system
• Monitor and resolve critical client issues
Requirements:
• Experience in IT support roles
• Strong problem-solving and troubleshooting capabilities
• Excellent documentation skills in a ticketing system
• Availabil...
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