IT Support Technician

Job Responsibilities

• System Support & Maintenance: Install, diagnose, repair, maintain, and upgrade hardware and equipment to ensure optimal workstation performance. Troubleshoot issues promptly and provide end-user training as needed.
• Service Request Management: Respond to service calls, prioritize requests, and resolve PC and hardware issues. Analyze and diagnose complex problems, recommending and implementing solutions.
• Hardware & Software Management: Install, configure, test, maintain, and troubleshoot workstation software, hardware, and networking peripherals. Maintain an inventory of IT assets, tracking hardware failures and repairs.
• System Performance & Improvement: Monitor PC performance, provide reports, and recommend upgrades or repairs. Perform routine system maintenance and escalate vendor service calls when necessary.
• Research & Procurement: Conduct research on computer products, evaluate options, and write technical specifications for p...