IT Support Technician

Key Responsibilities

End-User & Technical Support

• Provide first-line support for staff on computer hardware, operating systems, and common software applications.
• Troubleshoot internet connectivity, network access, and basic Wi-Fi issues.
• Assist users with Microsoft 365 services such as Outlook, Teams, OneDrive, SharePoint, and user account access.
• Log, track, and follow up on support requests, escalating issues where necessary.

Systems, Data & Asset Management

• Create, update, and maintain IT asset inventories (devices, peripherals, licenses).
• Maintain secure and up-to-date databases of system logins, access credentials, and software allocations.
• Assist with archiving digital files and emails in line with organisational policies.
• Support the clean-up and decommissioning of deprecated or unused systems, accounts, and software.
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