IT Support Technician SharePoint and Power Platform

Experienced IT Technician / SharePoint and Power SupportWe are looking for a competent and service-oriented IT Technician with specific expertise in Microsoft SharePoint and the Power Platform (Power Apps, Power Automate, Power BI). The successful candidate will be the first point of contact for users needing assistance or advice in these areas and will play a key role in promoting digital solutions within the company.Your missions- Provide telephone support during Service Desk opening hours.- Provide first and second-level support for issues related to SharePoint Online, Power Apps, Power Automate, and Power BI.- Perform analysis and establish a diagnosis for remote resolution or to escalate the request.- Record and process first and second-level incidents and requests.- Use the ticketing tool and follow up with users.- Communicate the progress of service requests and incidents to users.- Manage the lifecycle of requests and incidents, including the validation of their resolution a...