Job Description

Duties and Responsibilities
  • Provide day-to-day IT support to employees, resolving hardware, software, network and access-related issues promptly and professionally
  • Set up, configure and maintain user devices including PCs, laptops, peripherals and mobile devices
  • Assist with installation, configuration and maintenance of servers, network equipment and IT infrastructure under senior IT guidance
  • Manage IT assets including allocation, tracking, maintenance and software licence updates within the ERP or asset management system
  • Support IT procurement processes ordering, receiving and documenting hardware and software purchases
  • Maintain accurate IT records including user accounts, equipment registers and system documentation
  • Troubleshoot and escalate technical issues effectively, keeping users informed throughout
  • Contribute to maintaining IT standards, security practices and operational continuity <...

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