Job Description

We are currently looking for an experienced TechOps Level 2 Technician to join an international EMEA support team for a global organization based in Staines, London, UK .

This is an onsite position with an ASAP start , initially for 6 months , with a strong possibility of quarterly extensions .

Responsibilities

  • Providing onsite and remote IT support for hardware, software, printers, and end-user devices
  • Managing and documenting incidents, requests, and solutions in ServiceNow
  • Creating and maintaining internal/external knowledge base articles (Confluence / ServiceNow)
  • Ensuring SLA compliance and high-quality user support
  • Supporting IT inventory management (hardware/software lifecycle)
  • Planning and executing hardware refresh cycles
  • Managing vendor relationships and warranty processes

Technology Environment

  • Apple devi...

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