Job Description

Job Description

You’ll play a key role in keeping our teams productive, supported, and connected:

  • Own the employee IT lifecycle (onboarding and offboarding processes),

  • Provide daily IT support by handling and resolving user requests and incidents via our ticketing system while meeting defined service level agreements (SLAs),

  • Provide L1/L2 support (Google Workspace, Microsoft , hardware/software issues),

  • Maintain and support our device fleet (laptops, mobile devices, and other IT equipment),

  • Troubleshoot incidents, diagnose and fix hardware, software, and network-related issues, and guide users through solutions,

  • Manage user accounts and access (Google Workspace, Okta),

  • Identify inefficiencies and proactively improve IT processes and workflows,

  • Create and maintain documentation in the knowledge base.

    • Tools & environment

    ...

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