Job Description
- Works hand-in-hand with Field Support Engineer, Dispatch and Service Desk team in attending and resolving all service request assigned per region/ area.
- Technical focal point, escalation for any question/ issues raised by Field Support Engineers during an on-site activity. This may require working outside business hours.
- Remotely or guide installations on our client’s IT Shared System.
- Respond and resolve incident tickets assigned by I.T. Dispatch Coordinators and Service Desk Engineer within theagreed SLA’s.
- Monitoring equipment, preparing purchasing requests for materials needed for each project and writing daily and monthly reports regarding maintenance work provided.
- Escalate service issues that cannot be completed within agreed Service Levels.
- Acts as hands and eyes for all network and server related requests or incidents.
- Maintains all I.T. equipment’s at client’s stores and offices by conducting pr...
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