IT Technician

You are the first point of contact for ALPHA IT's managed clients. You solve problems quickly, communicate clearly, and treat every client interaction as a reflection of the whole team. This isn't a help desk where tickets disappear into a queue — it's a relationship-driven support model where you own the outcome.

What we need

• Respond to client support requests within the 15-minute SLA via phone, Teams, and remote desktop
• Diagnose and resolve hardware, software, network, and Microsoft 365 issues
• Complete scheduled maintenance tasks: patching, updates, monitoring reviews
• Document issues, resolutions, and environment changes in the ticketing system
• Assist with onboarding new clients: device setup, account provisioning, documentation
• Escalate complex issues to senior engineers with complete context

Requirements

• 2+ years of IT support experience in an MSP, corporate IT, or helpde...