It technician

2-3 years of relevant work experience in installations, support, and training ideally on POS and/or fingerprint readers. Diploma or Bachelors degree in Information Technology or related field. Drivers License and own vehicle. Technical troubleshooting (in person or remote) Proficiency in remote support tools and techniques Skills and knowledge in Operating Systems, Hardware knowledge, Software applications and Networking Knowledge of basic security practices Documentation, Backup, and recovery skills Excellent customer service, stakeholder management and communication skills, solutions-focused, teamwork and collaboration skills.

Responsibilities: Technical Support Provide timely and effective technical support to end-users, resolving hardware and software issues in line with customer SLA. Manage the ticketing system by prioritizing, categorizing, and assigning support requests. Collaborate with teams to coordinate technical issue resolution efforts, ensuring minimal disruptions to o...