IT Technician

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The Sofidel Group, headquartered in Porcari (Lucca), is a global leader in tissue paper production. With a presence in 12 European countries and 11 U.S. states, we employ over 9,000 people dedicated to innovation, sustainability, and inclusivity. Our products, including toilet paper, paper towels, and napkins, are available in more than 50 countries.

Overview

To provide IT support to the relevant users in compliance with data protection, data security and Group policies and procedures.

Responsibilities

• Provides technical support to users via email, phone and Help-Desk portal.
• Manages the workstations and necessary hardware peripherals.
• Monitors hardware functionality and takes action where necessary.
• Manages software installation and set up on computers according to the specifications given.
• Trains end users on how to...