IT TECHNOLOGIST, MSC

Job Responsibilities

• Work in a team that provides global Level 1 support to IT Incidents and Service Requests to minimize interruption to factories and maintain high level of customer satisfaction.
• Monitor key factory metrics and respond to critical deviations to minimize impact to the factories.
• Build and improve Knowledge Base to enable timely resolution to the reported issues.
• Compile and analyze Incident/Service Request metrics to find opportunities to reduce incidents and increase First Level Resolution Rate (FLRR).
• Participate in Continuous Improvement Projects (CIP) such as improving processes or developing tools, software, or metrics for better efficiency.

Requirements

• Diploma in Information Technology or Computer Science or Engineering, Electronics, or equivalent experience for MSC Specialist.
• Good communication skills (verbal and written English).
• Customer oriente...