Job Description
At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified ITCS First Touch Specialist to join their team onsite in Allen, TX. The specialist provides front-line technical support for IT hardware, software, and network-related issues. This role serves as the initial point of contact for approximately 2,500+ global employees, delivering timely, customer-focused assistance via phone and in-person walk-up support.
Duties and Responsibilities:
Our client is currently seeking a qualified ITCS First Touch Specialist to join their team onsite in Allen, TX. The specialist provides front-line technical support for IT hardware, software, and network-related issues. This role serves as the initial point of contact for approximately 2,500+ global employees, delivering timely, customer-focused assistance via phone and in-person walk-up support.
Duties and Responsibilities:
- Serve as the first point of contact for all IT-related incidents and service requests
- Respond promptly to user inquiries, following established IT support scripts and engagement procedures
- Triage, categorize, and document inci...
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