Itsm Application Support

Job Title: Fresh service ITSM & EM Product Engineer Location: Gurgaon Contract Duration: 1 Year Expected Start: July 2026 Experience Required: 12+ Years About the Role We are looking for an experienced Fresh service ITSM Application Support Enginee r to manage and support IT Service Management processes using the Fresh servic e cloud-based ITSM platform. This is an offshore engagement supporting a leading enterprise client in Qatar. Key Responsibilities Administer, configure, and support the Fresh service ITSM platform across incident, problem, change, and service request modules Manage end-to-end ITSM workflows, automation rules, SLA policies, and escalation matrices within Fresh service Support Event Management (EM) processes — monitor alerts, correlate events, and ensure timely response to IT events Troubleshoot Fresh service application issues and coordinate with Fresh works support when required Onboard new users, manage roles/permissions, and handle day-to-day admin requests Gene...