Job Posting Title Customer Success Engineer Tier 2

About Us

Location - Clark Freeport Zone, Pampanga, Philippines

Department - Customer

Function - Customer Support

Working Pattern - Hybrid

Benefits -Benefits at Ideagen

Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out

The Customer Success Engineer Tier 2 is tasked with handling more complex technical issues that escalate beyond Tier 1 support. This role requires a deeper technical expertise to analyze, diagnose, and resolve more complex problems, ensuring customer satisfaction and product reliability.

Responsibilities

• Advanced Troubleshooting: Handling more complex technical issues that have been escalated from Tier 1.
• In-Depth Analysis: Conducting thorough analysis ...