Job Description

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Jr Customer Service Representative located in Guadalajara, North Site.

The Customer Service Representative role involves In charge of communicating with customers and deal with customer's inquiries.

What a typical day looks like:

  • Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs
  • Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
  • Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers
  • Interpret customer needs, recognize symptoms, causes and solutions.
  • Identify situations in which the customer requires f...

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