Junior Customer Success

About the job Brand: Jaey Experience - Fresher Location: Mumbai (Kurla East) Jaey is India’s first size-inclusive power-dressing brand - think Raymond, but for women. We sell through our own website and marketplaces like Myntra, Nykaa Fashion, and Zilo. As we scale, we’re looking for someone to own customer experience end-to-end - ensuring every interaction with Jaey feels smooth, thoughtful, and premium. This is a core role for someone who understands that customer success is not support - it’s brand building. Who You Are · You communicate clearly and empathetically · You’re calm under pressure and good at handling complaints · You’re detail-oriented and don’t miss follow-ups · You’re organised and can manage multiple conversations at once · You understand tone - and can represent a premium brand well · You take ownership of problems until they’re fully resolved What You’ll Own Customer Communication (All Channels) · Handling customer queries across WhatsApp, email, and social media D...