Job Description

Role Purpose

The Technical Support for Network Operations Center (NOC) plays a vital role in ensuring the smooth functioning of our network infrastructure and providing technical assistance.

Key Accountabilities
  • Monitoring network performance and addressing any anomalies or issues promptly
  • Responding to technical inquiries and providing solutions to network-related problems
Job Responsibilities & Duties
  • Operates and monitors all systems, applications, network and telecommunication line usage
  • Fault response, troubleshooting and incident/problem management: Monitor and identify system abnormalities and resolve problems or follow‑up to ensure resolution of problems escalated to relevant parties
  • Perform and execute user service requests in accordance with QMS standard.
  • Provides technical support to users in disaster recovery, contingency test, scheduled maintenance / system ch...

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