Job Description

Customer Centricity

  • Test drive with the customer and ensure transparency in all work.
  • Demonstrate excellent problem‑solving skills, quickly resolve vehicle issues to achieve high customer satisfaction.
  • Maintain a positive and professional manner, even in challenging situations.
  • Ensure all the parts are returned.
  • Build good rapport and support the shop manager to attain customer satisfaction.

Technical Management

  • Perform vehicle basic mechanical repairs (e.g., under chassis, suspension and drivetrain).
  • Perform vehicle maintenance (e.g., oil change, brake cleaning, AC cleaning).
  • Handle multi‑brand expertise (e.g., German, American, Japanese and other European).
  • Continuously learn existing technical and new technical specifications of vehicle to sell parts at the right requirements.

Workshop Quality Management

  • Responsibly ensure qualit...

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