Job Description
Make a difference with Demantis as a Kitchener-based Bilingual Client Services Associate. Ensure customer happiness through effective support in a hybrid work setting.
This role focuses on delivering superior customer support and managing inquiries in both languages, fostering customer loyalty. You will be tasked with order processing, addressing customer issues, and collaborating with cross-functional teams. Your contributions will include maintaining records and engaging in quality assurance tasks to uphold service excellence.
Key Responsibilities:
• Provide effective responses to customer inquiries by phone and email
• Coordinate orders and provide updates on status
• Assist with product-related inquiries and technical support
• Maintain accurate documentation and quality records
• Participate in team initiatives and mentor colleagues
Requirements:
• High school diploma or equivalent is a must
• Preferred education in business or customer service
• S...
This role focuses on delivering superior customer support and managing inquiries in both languages, fostering customer loyalty. You will be tasked with order processing, addressing customer issues, and collaborating with cross-functional teams. Your contributions will include maintaining records and engaging in quality assurance tasks to uphold service excellence.
Key Responsibilities:
• Provide effective responses to customer inquiries by phone and email
• Coordinate orders and provide updates on status
• Assist with product-related inquiries and technical support
• Maintain accurate documentation and quality records
• Participate in team initiatives and mentor colleagues
Requirements:
• High school diploma or equivalent is a must
• Preferred education in business or customer service
• S...
Apply for this Position
Ready to join Demant Polska? Click the button below to submit your application.
Submit Application