Job Description

Job Overview


  • We are looking for a creative, detail-driven, and employee-centric Knowledge & Experience Content specialist to lead the development, management, and optimization of knowledge assets across multiple formats for Shared Services-including ServiceNow knowledge base articles, job aids, process documentation, and internal presentations.

  • This individual will ensure all content is easy to understand, visually engaging, and aligned with our goal of enabling seamless self-service and empowering employees through exceptional support experiences.

  • You will serve as the key guardian of knowledge quality and accessibility, helping teams across the organization create content that’s clear, consistent, and useful.

  • Translate technical or operational language into clear, helpful, and engaging content that supports employee self-service.

  • Partner with stakeholders to develop or refine knowledge articles, presentations...

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