Job Description

Overview

You will work mainly on the ADOC application, responsible for processing and archiving digital documents received through multiple channels (mail, email, upload). Every year, more than 6 million digital pages are processed through the platform.

This role combines application support, workflow development, production monitoring, and continuous improvement in a highly operational environment.

Responsibilities

  • Daily monitoring and operational maintenance of publishing, GED, and workflow applications
  • Validation of ADOC functionality during software and infrastructure upgrades
  • Analysis and resolution of production incidents
  • User support and assistance requests management
  • Coordination with OPS / ITG teams regarding incidents and change requests
  • Corrective and evolutionary maintenance of ADOC workflows and INSIGHT reporting
  • Design and development of workflow enhancements
  • ...

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