L2 Compute Engineer

Position: L2 Compute Engineer

Location: Bangalore

Experience: 5+ years

Responsibilities:

• Respond to service, product, technical, and customer relations questions on subjects such as features, specifications and repairs on current and discontinued products and parts & options based on customer entitlement 

• Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

• Participate in Knowledge creation and management activities

• Asses and appreciate technical issue as well as customer’s business impact and communicate appropriately with the customer.

• Participate in after-hours remote support rosters

• Deliver internal trainings and tech-share sessions as...