Job Description

2) Dimensions 

What are the areas (in quantitative terms) the job has an impact on?

#

Parameters

Numbers

Remarks

1

Manpower

  • Senior Management
  • All employees
  • Aligning with business for planning, initiatives and programs
  • Approval for budget, team members

    • 3

    Processes

  • Operations, IT, Product
  • Customer Service
  • Finance
  • Leading breakthrough process improvements 
  • Driving change management 
  • Process compliance and maturity 

    • 5

    Digital engagement

    Digital customer journey 

    Enabling digital customer facilitation across Customer life cycle to provide competitive edge to business

    5

    Automation

    Opportunity identification and capability building

  • Have expertise to drive Automation 
  • New technologies for automation – Intelligent OCR, Voice Bots etc.

    • 4) Principal ac...

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