Job Description
Advance your career as a Lead Technical Analyst at PNC, focusing on IT operations and hybrid support for end-users. Your expertise in troubleshooting and customer service will be pivotal.
In this senior analyst role, you'll deliver effective customer support solutions while configuring MS Office and Outlook. Managing trouble ticket queues and providing both remote and onsite assistance, you'll analyze performance metrics to ensure continuous improvement. Clear communication and strong technical skills are vital for your success.
Key Responsibilities:
• Configure software installations and user setups efficiently
• Resolve and close trouble tickets according to SLAs
• Provide remote and onsite software/hardware support
• Conduct data analysis to aid functional requirements
• Assist leadership in training and knowledge management
Requirements:
• Minimum four years of relevant IT experience
• Associate's degr...
In this senior analyst role, you'll deliver effective customer support solutions while configuring MS Office and Outlook. Managing trouble ticket queues and providing both remote and onsite assistance, you'll analyze performance metrics to ensure continuous improvement. Clear communication and strong technical skills are vital for your success.
Key Responsibilities:
• Configure software installations and user setups efficiently
• Resolve and close trouble tickets according to SLAs
• Provide remote and onsite software/hardware support
• Conduct data analysis to aid functional requirements
• Assist leadership in training and knowledge management
Requirements:
• Minimum four years of relevant IT experience
• Associate's degr...
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