LeadAssistantManager

• Job Role Business Process & Service Excellence -Quality Excellence
• Experience (In Years) 0-3
• Job Location Pasay - C9

Job Description

We are seeking a highly organized and goal-oriented Assistant Manager for Quality Excellence to join our team. The ideal candidate will play a crucial role in optimizing data management and analysis, RCA and process information flow within the organization, ensuring accuracy, efficiency, timely reporting and process improvement.

Responsibilities

Basic Functions:

• Manage and lead process transactions workflows and procedures to ensure client standards are met as well as process improvement opportunities are identified
• Work closely with Trainer/SME and Operations team to streamline process workflows and procedures
• Manage, monitor and provide RCA, insights, findings and recommendations on SLA audits, FCR, Fraud Review, Complaints and CSAT performa...