Learning & Development Intern (Xico)

Role Responsibilities

• Tracking KPIs from the Customer Experience operation and ensure everything is working to our expected (very high) standards.
• Engaging with all analysts, internal and external, and make everyone's life easier every day.
• Generating insights, review and continually improve processes and tools that directly impact the experience of our users.
• Creating, developing and testing experiences in order to pursue excellence.
• Interacting with other areas and teams, seeking to anticipate possible points of friction and know how to position themselves for the good of the team and our users; Validate all reports from BPO (Efficiency).

Role Qualifications

• Currently pursuing a degree in Psychology, Business, Administration, Marketing
• Currently design or content development driven fields (Marketing, Design, Etc).
• Excellent Excel knowledge and management.
• Intermediate Englis...