Learning & Development Manager

SUMMARY:
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POSITION INFO:

About the Role

We are seeking an experienced and driven Learning & Development Manager to lead the design, delivery, and continuous improvement of training programmes within a dynamic, high-performance BPO environment.

This role will be responsible for developing impactful learning solutions across product, process, systems, and skills training, while leading a team to deliver high-quality training interventions across the business.

You will play a key role in ensuring employees are equipped with the knowledge, skills, and cultural alignment needed to meet client expectations and drive operational success.

Key Responsibilities

• Design, implement, and continuously improve the Learning & Development strategy
• Develop and deliver blended learning solutions (face-to-face, virtual, e-learning, coach...