Job Description

The Level 1 System Support Engineer will be the first point of contact for technical issues. This role is responsible for troubleshooting and resolving basic IT problems, ensuring smooth day-to-day technical operations, and escalating issues where necessary.

Technical Support & Troubleshooting

  • Provide first-level support for hardware, software, and network-related issues.
  • Troubleshoot and resolve problems related to:
  • Windows OS
  • Email and collaboration tools
  • Printers, scanners, and peripherals
  • User applications and system access
  • Handle support requests through calls, emails, walk-ins, and ticketing systems .

System & User Support

  • Install, configure, and maintain desktop systems, laptops, and basic network devices .
  • Account creation and access provisioning
  • Device setup and configurations

Network & Connectivity...

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