Level 3 Support Analyst

On-Site ICT Level 3 Support Engineer

Widnes / Denton

Permanent

The Level 3 Support Analyst role is to provide escalated contact to end users so they can accomplish business tasks. This includes logging, prioritising, documenting and actively resolving 2nd line escalated end user requests and incidents within SLA. Problem resolution will involve the use of diagnostic and Service Management tools, as well as require that the individual give in person, hands-on help at the desktop level. They will also further troubleshoot problem areas in a timely and accurate fashion. They will require SC clearance.

Purpose of the role and your responsibilities;

• Perform analysis, diagnosis, and resolution of ICT problems escalated from Service Desk for end users, and recommend and implement corrective solutions by way of structured change control mechanisms wherever ne...