Level II IT Support Technician

Job Description Job Description Job Title: Desktop Support Technician - Level 2 Employment Type: Full-time, 12-month contract Location: San Francisco, CA 94128 Compensation: $62K/yr - $72K/yr Benefits: Medical, Dental, Vision, 401(k), PTO Insight Global is seeking an experienced Desktop Support Technician (Level 2) to join our client’s healthcare IT consulting team in San Francisco. This role supports end-user technology needs, resolves escalated technical issues, and works closely with the client and internal teams to maintain a reliable, secure, and productive computing environment. This is an onsite support opportunity for an independent, proactive technician who excels in troubleshooting, communication, and customer support. What You’ll Do: Advanced Incident Diagnosis & Resolution Troubleshoot escalated issues by reviewing logs, dumps, and event viewer data Resolve complex problems, including OS corruption, driver conflicts, and service failures Use diagnostic tools (ping, tracerou...