Job Description

About the Role

Technofocus is hiring LMS Support Engineers to manage inbound support across our suite of cloud-based learning and events platforms. You will be the first point of contact for learners, administrators, and general enquiries coming into our support inbox — resolving platform issues, handling certification queries, and routing non-support requests to the right team.


Key Responsibilities

  • Receive, triage, and resolve inbound support tickets from learners and course administrators within defined SLA timelines.
  • Perform course-level operations: activation, deactivation, re-enrolment, scheduling changes, and content visibility adjustments.
  • Manage user accounts: creation, role assignment, password resets, and access provisioning/deprovisioning.
  • Reset learner progress, re-issue completion certificates, and correct enrolment errors.
  • Handle certification voucher queries — ...

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